MP Supriya Sule urged the government to intervene.
Underscoring that travellers deserve better, MP Supriya Sule on Tuesday said her Delhi-Pune Air India flight was late by over three hours, and there has been no communication or assistance from the airline. The MP urged the government to intervene.
Any cancellations or delays by Air India have come into sharp relief after last week's tragedy, when a London-bound Air India Boeing 787-8 Dreamliner crashed shortly after take-off in Ahmedabad. 241 people died in the accident. There was only one survivor.
"Travelling from Delhi to Pune on @airindia flight AI 2971. The flight is delayed by over 3 hours - no clear communication, no updates, no assistance and very bad service. Such delays and mismanagement are becoming a norm with @airindia," said the Baramati MP.
"Passengers are left stranded and helpless. This apathy is unacceptable. Urging @RamMNK, @MoCA_GoI to intervene and hold the airline accountable. Travellers deserve better," she said.
Travelling from Delhi to Pune on @airindia flight AI 2971. The flight is delayed by over 3 hours — no clear communication, no updates, no assistance and very bad service. Such delays and mismanagement are becoming a norm with @airindia. Passengers are left stranded and helpless.…
— Supriya Sule (@supriya_sule) June 17, 2025
Shortly after, Civil Aviation Minister Ram Mohan Naidu responded to the MP's post.
"@supriya_sule ji, I've spoken to the airline and airport authorities. They've been asked to urgently address the concerns of all affected passengers," said the Minister.
Troubles continued at Air India, which is facing the biggest crisis since Tata group bought the airline three and a half years back, with its flights to London and Paris on Tuesday being cancelled for varied reasons and a glitch forcing fliers on San Francisco-Mumbai flight to deplane during a stopover.
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